Donner Photographic

WHAT IF I CAN'T FIND MY CHILD'S NAME?

* Be sure you are entering your child's last name and then their first name.
* Click on the drop-down list, this shows all children listed in alphabetical order.
* The list of names was provided to us from the school approximately 6 weeks before photography day. Any changes after that would not be reflected in this list.
* If you are unable to locate your child, please fill out the student money envelope provided by the school and return it to the school on photography day.

WHAT IF MY CHILD'S NAME IS SPELT WRONG?

* The spelling of your child's name was provided to us by your school.
* Any changes to your name cannot be edited online.
* You may still prepay online under the misspelled name and email us at customerservice@donner-photo.com to make any corrections. Please be sure to reference the tag # (located on your flyer) when sending the request.

WHAT IF MY CHILD HAS A DIFFERENT TEACHER?

You found your child in the list but the teacher's name is not correct.
Students transfer to different classrooms all the time and we may not receive the most updated information from the school. You may still prepay under the incorrect teacher. Please send us an email at customerservice@donner-photo.com to let us know of the change. Please be sure to reference the tag number located on your flyer and your child's name.

HOW DO I PREPAY FOR A SIBLING PHOTO?

Sibling photos (which is one photo taken of 2 or more children in the same family) are only offered per the school’s request. If your school is offering sibling photos, you must turn in a money envelope. The prepay online option is not available. Please turn in one money envelope to the school with all children names listed to indicate this is a sibling photo.

NEED ASSISTANCE?

Do you have a question that you can't find an answer to? No problem!
Our Customer Service team is always willing to help. We strive for 100% customer satisfaction. Contact us via email at customerservice@donner-photo.com Our team is available Monday thru Friday 8:00 am to 4:00pm.

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Frequently asked questions about prepay

WHAT IF I CAN'T FIND MY CHILD'S NAME?

WHAT IF MY CHILD'S NAME IS SPELT WRONG?

WHAT IF MY CHILD HAS A DIFFERENT TEACHER?

HOW DO I PREPAY FOR A SIBLING PHOTO?

NEED ASSISTANCE?

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